Certified Revenue Cycle Representative (CRCR)

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Designed by HFMA (The Healthcare Financial Management Association ) leading the financial management of health care

1st internationally
accredited course in the
region

Inclusive of KSA & UAE requirements (tailored to the GCC region)

Improves financial
performance of the
hospitals

Course Summary

HFMA’s Certified Revenue Cycle Representative (CRCR GCC) program is an online, self-directed, interactive program that provides a comprehensive overview of best practice revenue cycle approaches. It offers you the opportunity to expand your knowledge of contemporary revenue cycle issues and may serve as part of a career ladder for your ongoing professional development. By becoming a CRCR – GCC, you, your team, and colleagues attain the designation that proves a high level of current health care revenue cycle knowledge and expertise. This guide is intended for those who wish to make focused notes and capture important concepts while working with the online study materials. Taking the time to use and customize the guide can help you to develop a handy review tool. The concept guide identifies important ideas and is a supplement to the online study program. It is
not a replacement for the online materials nor a summary of the online course.  It is intended to help you summarize your
personal learning.

The Certified Revenue Cycle Representative (CRCR) – GCC program is divided into four sections:

  • Revenue Cycle Introduction
  • Pre-Service Financial Care
  • Time of Service Financial Care
  • Post-Service Financial Care

Each module consists of a varied number of individual units designed to present revenue cycle materials in focused e-learning programs. At the end of each section, a series of knowledge check questions are used to measure the learner’s grasp of knowledge. 

Upon completion of review of the content and assessment, the learner will be awarded with a CRCR – GCC certificate.

  • Identify the standards for revenue cycle processes in the GCC
  • Identify processes and techniques for both enhancing the patient experience and improving financial performance
  • Explore the most effective ways to reduce denials and simplify collections
  • Review regulations to assure compliance
  • Outline effective ways to increase interdepartmental cooperation, heighten staff confidence and improve work satisfaction
  • Create effective ways to measure revenue cycle staff proficiency, recognize staff knowledge and expertise, and decrease turnover
  • Be proficient with the various insurance programs offered by each Emirate with respect to Emiratis, government employees, expatriates.
  • Understand the coding and billing adjudication rules as per DHA and DOH
  • Identify the different methods of billing medical and dental procedures practiced in Dubai
  • Know the role of DRG in billing and its importance in current billing
  • Be well versed with the compliance standards for Outpatient and Inpatient records.