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This informative course illustrates 6 common customer service missteps and how they reflect on your organization. Learn how to recognize and avoid these everyday bad habits. If you've ever experienced poor customer service, you know how important it is to treat your customers right. We'll outline the wrong way and the right way to respond to customers in 6 everyday situations. You'll set the scene for positive interactions and avoid the "Customer Service Hall of Shame." Front-line customer service providers are critical to establishing and maintaining positive customer relationships. With the tips and techniques in this course, you'll be on your way to delivering quality customer service and avoiding costly errors. Complete the course quiz with 80 percent or higher and receive a certificate of completion.